SmallBizGenius Analysis

Hourglass Cosmetics receives mixed reviews regarding their products and services. While some customers praise the quality of their makeup and packaging, many others report significant issues with shipping, customer service responsiveness, and order cancellations.

Category Breakdown

Scores based on analysis of 19 recent reviews

Customer Service

2.5/10

Many reviewers report negative experiences with Hourglass customer service, citing slow response times, unhelpful or automated replies, and a lack of resolution for order issues. Several customers mentioned receiving generic responses and difficulty getting personalized assistance, with one stating, "All staffed by AI bots. Can't get any help at all no matter how reasonable the request."

13 reviews mention this

Shipping & Delivery

3.0/10

A significant number of reviewers complain about issues with shipping and delivery, including delayed shipments, missing orders, and a lack of communication regarding order status. Several customers reported that their orders were lost in transit or canceled without explanation, leading to frustration and dissatisfaction, as one reviewer noted, "No updates on my parcel whatsoever."

10 reviews mention this

Product Quality

8.5/10

Several reviewers praise the quality and performance of Hourglass products, particularly the highlighters and foundations. Customers appreciate the smooth application, long-lasting wear, and overall effectiveness of the cosmetics, with one reviewer stating, "Best highlighter in the market."

7 reviews mention this

Order Issues & Cancellations

2.0/10

Multiple reviewers report issues with order cancellations, often without clear explanation or timely refunds. Customers express frustration with the lack of communication surrounding these cancellations and the resulting pending charges on their accounts. One reviewer shared, "Ordered $700 worth of items for Christmas TWICE...ended up getting cancelled."

6 reviews mention this

Website Experience

3.5/10

Some reviewers express dissatisfaction with the website experience, citing misleading information and technical issues. One customer described their experience as "Horrible website experience," while another pointed out discrepancies in advertised pricing.

2 reviews mention this

Packaging

9.0/10

One reviewer specifically praised the packaging, stating, "Perfect packaging, fast international delivery. Satisfied with the products."

1 reviews mention this

Pros & Cons

What Customers Love

High-quality makeup products, especially highlighters and foundations Mentioned 4x
"Best highlighter in the market"
Effective and attentive customer service in some instances Mentioned 1x
"Peyton, in particular, was incredibly attentive and made the whole process smooth and straightforward."
Fast international delivery when shipping is successful Mentioned 1x
"Perfect packaging, fast international delivery."
Luxurious packaging Mentioned 1x
"Perfect packaging, fast international delivery. Satisfied with the products."

Common Complaints

Frequent order cancellations without clear explanation or communication Mentioned 6x
"Another in Dec which also ended up getting canceled."
Unresponsive and unhelpful customer service Mentioned 13x
"Support simply does not react to this and does not respond."
Delayed or missing shipments Mentioned 10x
"My order never arrived"
Issues with refunds for canceled or undelivered orders Mentioned 2x
"still chasing a refund that never came."
Misleading website information and pricing discrepancies Mentioned 2x
"They also advertised two products for 76 and when you choose that option, it is 86, which is misleading the customer as well."

Common Questions About Hourglasscosmetics

Answers derived from customer review patterns

Is Hourglasscosmetics legit and trustworthy?

While Hourglasscosmetics is a legitimate online retailer of luxury cosmetics, a significant number of customers report negative experiences with order fulfillment and customer service. Many reviewers have complained about frequent order cancellations, delayed or missing shipments, and unresponsive customer support. These issues raise concerns about the reliability of Hourglasscosmetics, particularly for small business owners who require consistent and dependable service. While some customers praise the quality of the products, the prevalence of negative feedback suggests caution is warranted.

Based on 19 reviews

Does Hourglasscosmetics have good customer service?

Based on the available reviews, Hourglasscosmetics' customer service receives overwhelmingly negative feedback. Many customers report slow response times, unhelpful or automated replies, and difficulty resolving order issues. Several reviewers express frustration with the lack of personalized assistance and the perceived lack of urgency in addressing their concerns. While a few customers report positive experiences with specific customer service representatives, the overall sentiment suggests that Hourglasscosmetics' customer service is a significant area of concern.

Based on 13 reviews

Is Hourglasscosmetics worth it for small business?

For small businesses, the value proposition of Hourglasscosmetics is questionable due to the reported issues with order fulfillment and customer service. While the product quality may be appealing, the risk of encountering shipping delays, order cancellations, and unresponsive support could outweigh the benefits. Small businesses that rely on timely and reliable service may want to consider alternative vendors with more consistent track records. However, if product quality is the top priority and potential logistical challenges are acceptable, Hourglasscosmetics may be worth considering with caution.

Based on 19 reviews

Ready to Try Hourglasscosmetics?

Save on your first purchase with 6 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Hourglasscosmetics against 123 similar beauty & salon options.

View Alternatives